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Janus Henderson Investors Investment Operations Manager, Asia in Singapore

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

The department

Janus Henderson operates an outsourced model in partnership with our Third-Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients (for example the Distribution and Investment teams). Operations also support numerous projects and operational changes to maintain best practice operational processes.

Overview of the role

You will lead the Asia Investment Operations team’s delivery of services and support to the company’s investment professionals and clients, both internal and external, and bring excellent knowledge of Investment Book Of Records (“IBOR”) management, data reconciliation, position keeping and the lifecycle of trades across multiple asset classes.

You will form strong relationships with Asia Pacific based investment professionals to help ensure the team and department provide a high level of service to the Investment department. Any service issues are to be quickly and appropriately responded to and resolved in line with agreed procedures and escalation protocols.

The Asia Investment Operations Team works as part of the Global Investment Operations Team using a “follow the sun” model to ensure continuous service delivery and issue resolution. You will collaborate with managers and teams within both operations and other departments across geographies to ensure service delivery remains aligned and consistent across the company.

A custodian of the company’s core values, you will be responsible for managing a team and helping to develop the skills and careers of team members. You will meet regularly with team members and oversee the setting of challenging, achievable and measurable objectives that will help contribute to both the development of team members and department objectives.

In addition, the team is responsible for management of large parts of the firm’s IBOR. You will lead the team’s analysis, reporting and resolution of systematic trade, position and data issues. It will be expected that the team briefs investment operations teams in other regions of trade and data quality issues on a daily basis to ensure issues are minimised, mitigated and resolved without impacting, or with as little impact as possible to the investment management or other processes.

You will ensure Asia Investment Operations operate within Janus Henderson’s operational control and third-party governance framework.

You will work closely and collaboratively with project working groups charged with scoping and delivering enhancements and strategic changes to the operating model.

Duties and responsibilities

You will:

  • Maintain accuracy and integrity of IBOR transactional data, ensuring that all positions and market value data used by Fund Managers and other internal / external clients & functions is of high quality

  • Oversight of investment data quality in multiple investment systems

  • Trade management oversight including resolution of trade matching issues and trade settlement failure

  • Support of bespoke trading requirements (placings, IPOs, pre-funding, trade assistance)

  • Oversight and management of third-party outsource service providers’ delivery to Janus Henderson – in line with agreed SLAs and as part of a global team

  • Management, liaison and escalation of investment operations issues

  • Creation and submission of operational change requests to ensure systematic trade, position or data issues are resolved

  • Building and maintaining effective working relationships with internal and external functions including: Third Party Service Providers, Information Technology, Investments, Dealing, Enterprise Data Management, Operational Control and Transitions etc.

  • Produce management information to report data quality and to help improve data cleanliness

  • Management of the Asia Investment Operations team including objective setting and appraisals

  • Carry out additional duties as assigned.

    Supervisory responsibilities

  • Yes

    Technical skills and qualifications

  • Educated to degree level or equivalent

  • Strong background and experience in financial services and investment operations

  • Strong understanding of major investment markets

  • Experience of working with and delivering via third parties in an outsource relationship

  • Relevant industry qualifications e.g. IMC, IAQ

    Competencies required

    In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

  • Strong organisational skills and the ability to track a number of complex issues

  • A strong sense of “team” and a focus on client needs and service

  • A desire to “roll sleeves up” and work as part of a small team

  • Ability to collaborate and deal with business units across time zones and regions

  • Strong interpersonal/relationship skills e.g. communication skills, both verbal and written, and ability to listen and liaise with members of the Investment, Distribution and Product teams, contributing ideas and disseminating information

    Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

  • Annual performance appraisal

  • Completion of all assigned compliance training

    Compliance requirements

    At a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required

  • Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

    Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

    All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.