Janus Henderson Investors Head of Distribution and TA Oversight - Luxembourg in Luxembourg
We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.
Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment. We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. Currently our hybrid working model allows employees to work 2 or more days in office and the remaining time remotely.
Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances.
JHI Workplace Practices is subject to change as the future of work within our organization evolves.
Janus Henderson operates an outsourced model in partnership with our Third-Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients (for example the Distribution and Investment teams). Operations also support numerous projects and operational changes to maintain best practice operational processes.
Henderson Management S.A. (“HMSA”) is the appointed UCITS Management Company for JHI Luxembourg and Irish domiciled funds and AIFM for several EU and Jersey domiciled alternative funds. The Company is regulated by the Commission de Surveillance du Secteur Financier (“CSSF”).
Overview of the role
The primary focus of the role will be as Conducting Officer of HMSA, with responsibility for: marketing/distribution, Transfer Agency oversight and branches and complaint handling. The independent oversight, challenge and governance duties include day to day fund activities, distribution activities and the oversight of Transfer Agency outsourced activities and liaison with and reporting to the Boards of the Management Company and of the Funds.
The TA oversight will be performed in line with local regulations and in line with the Global Outsourcing Policy and TPA Risk and Governance framework. The role will be performed within Janus Henderson Investors existing framework of oversight, governance and relationship management and will monitor the delivery of services against agreed service levels and KPI’s.
This role is located permanently in our Luxembourg office, and will form a core part of the local team. The role will have a matrix reporting line to the Head of Fund Operations EMEA and APAC.
Duties and responsibilities
Conducting Officer (CO) of HMSA, responsible for our Luxembourg and Irish Fund Ranges (for TA oversight, Marketing/Distribution, claims/complaints handling and branches)
Responsible for the monitoring and oversight of the approaches and strategies approved by the relevant Boards and reporting on this through management information to these Boards. In particular, the successful candidate should:
Understand the operational obligations of AIFM and UCITS Management Companies
Demonstrate expertise that enables the review of information received and its interrogation to identify actual or potential issues
Have a role in ensuring policies and procedures related to operational aspects are complied with on an on-going basis and are reviewed periodically
Manage one team member overseeing the Transfer Agency services, including service reviewing and overseeing service standards to ensure excellent client service
Manage any escalated issues in relation to the Transfer Agents including complaints and incidents
Work with the wider team to ensure standards meet local requirements, are best practice and standardized across product types
Work closely with the TA client service and relationship management team
Manage escalated queries from internal and external parties
Act as the FATCA/CRS Reporting Officer, ensuring all related reporting is filed in a timely and accurate manner
Responsible for claim and complaint handling
Manage one team member overseeing Distribution Oversight
Play a lead role in the management of the Janus Henderson Distributor Due Diligence (“DDD”) process, focused on the Luxembourg and Irish funds.
Maintain (and update if necessary) the risk framework in relation to distribution activity for Luxembourg and Ireland funds
Undertake appropriate risk assessment of new distributors and distributor agreements
Ensure appropriate KYD activity has taken place
Act as an SME on DDD for regulation, regulator opinion and direction of travel, asset manager peer approaches and 3rd party vendor solutions
Oversee the various Management Company branches ensuring that they operate efficiently and within their regulatory permissions
Undertake appropriate assessment of the marketing activities of the funds including website and related distribution collateral
Responsible for locally operated operational procedures and controls in relation to TA activity
Adhere to TCF principles and complete relevant reporting
Work closely within the TPA Governance framework and provide TA Governance Reporting and operational MI
Carry out additional duties as assigned
Technical skills and qualifications
Good working knowledge of investment funds and products and their distribution
Excellent knowledge of Luxembourg and Irish Regulatory Framework, including oversight requirements relevant to the role specification
Detailed knowledge of applicable UCITS and AIFM regulation
Strong background in risk frameworks, controls and problem solving
Good general IT skills including PowerPoint, Excel and database used for analysis and reporting purposes
In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:
Strong analytical skills and attention to detail
Strong organisational skills
Ability to work under pressure and to tight deadlines
Good communication skills, both verbal and written, and the ability to liaise with senior management, peers, and other team members
Good relationship building skills and strong management of stakeholders and their issues including timely escalation
Committed team player with ability to work as part of a global team as well as autonomously
Prepared to work hard and enjoy the challenges of a fast moving and changing environment
Effective problem solver and solution orientated
Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:
Annual performance appraisal
Completion of all assigned compliance training
At a minimum the role will require you to:
Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles
Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required
Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required
You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.