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Janus Henderson Investors Senior Specialist - Transfer Agency Oversight in London, United Kingdom

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment. We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. Currently our hybrid working model allows employees to work 2 or more days in office and the remaining time remotely.

Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances.

JHI Workplace Practices is subject to change as the future of work within our organization evolves.

The department

Janus Henderson operates an outsourced model in partnership with our Third-Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients (for example the Distribution and Investment teams). Operations also support numerous projects and operational changes to maintain best practice operational processes.

Overview of the role

Your primary objective is to ensure that the day to day processes performed by our TPAs are performed effectively within a controlled and regulated environment as well as providing our customers with an excellent client experience.

This will involve working extensively with internal departments within Janus Henderson and the TPAs across the jurisdictions to implement new/improved procedures, oversight of the current day to day operational procedures and the monitoring of delivery of these procedures against the agreed Service Level Agreements.

You will also need to think strategically and support the Senior Client Operations Manager in establishing and maintaining the correct team structure relevant to the outsource model in place.

Duties and responsibilities

You will:

  • Work closely with the relevant TPA(s) ensuring that the levels of oversight and monitoring of controls and processes are set and performed rigorously, to the required levels.

  • Establish and maintain a close and effective working relationship with our third party providers.

  • Work with our partners in Distribution and Product consistently, reacting to and understanding new or changing business needs. You will actively help to deliver change and provide/adapt operational support/models, within regulatory guidelines. that will help grow AUM & revenue.

  • You will review and analyse MI in order to identify service issues as early as possible and design/ deliver on continuous improvements to CX.

  • Prepare meaningful monthly management information reporting.

  • Work closely with potential clients ensuring all operational issues are discussed/ agreed and set-up lines of communication.

  • Ensure timely review and sign off of regulatory reporting.

  • Manage and resolve any queries from internal and external parties utilising the team resources.

  • Keep abreast of any new developments/trends within the market place.

  • Champion new ideas to raise processes to ‘Best Practice’ and align them across jurisdictions.

  • Provide back-up and support to the Senior Client Operations Manager as appropriate.

  • To help implement and oversee regulatory changes like 5th AML.

  • Carry out additional duties as assigned.

    Supervisory responsibilities

  • Yes

    Technical skills and qualifications

  • Degree level education and meaningful professional qualifications or some industry experience including people management experience

  • Consistent record of managing an outsourcing relationship and managing an Oversight Team

  • Proven track record of supporting direct clients, institutional clients and platforms

  • Strong product knowledge of UK / Luxembourg and Irish market

    Competencies required

    In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

  • Critically analysing evolving and fluid situations; facilitating the implementation and acceptance of change within the workplace.

  • Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones

  • Takes responsibility for actions, projects and / or people; initiates and generates activity and introduces changes into work processes.

  • Makes quick, clear decisions which may include tough choices or considered risks; applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions.

  • Gains clear agreement and commitment from others by persuading, convincing and negotiating.

  • Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one's impression on others; effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement

  • Speaks fluently; express opinions, information and key points of an argument clearly; create presentations and / or undertakes public speaking with skill and confidence; responds quickly to the needs of the audience and to their reactions and feedback; projects credibility.

  • Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.

  • Identifies business opportunities; produces new ideas, approaches or insights; and produces a range of solutions to problems.

  • Easily establishes good relationships with ‘customers’ and staff; build wide and effective networks of contacts.

  • Recruits staff of a high calibre; provides staff with development opportunities (coaching, mentoring, 121s, training etc.) and sets appropriate standards of behavior including building and supporting retention strategies.

  • Dedicated, with drive and energy to get things done

    Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

  • Annual performance appraisal

  • Completion of all assigned compliance training

    Compliance requirements

    At a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required

  • Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

    Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

    All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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