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Janus Henderson Investors Senior Client Account Manager in London, United Kingdom

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

Role:

Senior Client Account Manager

Location:

London

Department:

Distribution, EMEA & LatAm Sales

The department

Distribution is responsible for the marketing, promotion and ongoing development of our product offering, for both institutional and intermediary channels globally. Distribution is a trusted partner to our clients and we enable investment solutions through active management.Areas within Distribution consist of Sales, Global Marketing, Global Product and Investment Trusts.

Overview of the role

You will work with the distribution channels to provide customer support on several levels and stages of relationships with our clients. You will be required to provide outstanding service to institutional clients and their consultants, meet individual needs in a timely and efficient manner, maintain relationships with internal and external clients and investment consultants, and support the Client Directors with account administration.

Duties and responsibilities

You will:

  • Be responsible for resolving all non-investment related client queries.

  • Understand and articulate our clients’ mandate objectives, ensuring that changes to mandates are communicated and reflected in IMAs and letters of amendment, and assist team members with all aspects of mandate changes.

  • Proactively coordinate client relationships (as agreed with the Client Director and the client team), maintaining regular contact to meet their requirements, notifying them of product changes and responding to queries relating to third party administrators, transfer agents, custodians and internal departments.

  • Ensure the client reporting team is aware of the requirements for each client.

  • Use technical knowledge and experience to ensure the administration of the clients’ funds run efficiently - e.g. transitions, accounting queries, settlement queries, custody, cash movements and tax matters.

  • Communicate our services, products, and SLAs with clients and third parties.

  • Liaise with senior staff at a client level and senior internal colleagues.

  • Be the subject matter expert, assist and support members of the team with all aspects of client activity, able to offer solutions to complex queries.

  • Liaise with internal departments concerning compliance, regulatory issues, performance measurement, fee and operational matters.

  • Maintain the client database, record all communication with clients, ensure all client and fund information is up to date and all work is activity tracked in line with departmental procedure.

  • Ensure fund profiles are regularly updated and reviewed annually.

  • Ensure all regulatory Financial Crime requirements are updated annually.

  • Maintain and improve your own investment and market knowledge.

  • Present in internal / external meetings where required.

  • Carry out additional duties as assigned.

Supervisory responsibilities

  • No

Technical skills and qualifications

  • Investment Management Certificate essential

  • Prior experience in a senior CAM position

  • Project management experience beneficial but not essential

  • Prioritisation and time management skills

  • Detail orientated

  • Lead internal and external meetings

  • Strong presentation skills. Be able to present internally and externally

  • Good awareness of what’s happening in markets. Be aware of the implications of market trends

Competencies required

In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

  • Excellent interpersonal skills

  • A self starter

  • Ability to form good working relationships with all clients and internal stakeholders

  • Confident and proactive approach

  • Solutions orientated

Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

  • Annual performance appraisal

  • Completion of all assigned compliance training

  • Annual attestation (Knowledge and Competence in-scope roles only)

Compliancerequirements

At a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this

  • Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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