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Janus Henderson Investors Operations Business Analyst in London, United Kingdom

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.

We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.

We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.

Corporate Title:Operations Business Analyst

Department:Global Operations, EMEA Fee Rebates and Distribution

Reporting Line: Operations Manager


The Department

Janus Henderson operates an outsourced operating model, in partnership with our Third Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients for example the Distribution and Investment teams. Operations also support numerous projects and operational changes and maintain best practice in operational processes.

Fund Operations oversees the outsourced Transfer Agency (TA) and Fund Administration.

Overview of the Role

Your role is business analysis and implementation of mainly Transfer Agency related projects related to the outsourced rebate and renewal commission functions within transfer agency for Janus Henderson Investors fund ranges domiciled in UK, Luxembourg and Ireland. This includes supporting Distribution operationally, specifically with respect to management and execution of fee rebates. The following fund types are supported: UK OEICs, UTs, SICAVs, Hedge, Irish UCITs and Investment Trusts.

Duties and Responsibilities

You will:

  • Perform business analysis and implementation of rebate and TA changes initiated by the Client, Distribution, Fund Operations, Regulatory Changes, and the TA

  • Represent the Rebate and TA team as part of working groups as subject matter expert

  • Work with various departments including Technology to successfully implement Rebate and TA changes

  • Work in conjunction with TA projects, ensuring new and ongoing change requests are completed timely according to team requirements and needs.

  • Detail operating models and ensure requirements are understood and delivered with a good handover to BAU

  • Build good relationships with TPA’s and internal departments

  • Design and produce monthly team MI including query stats

  • Assist and participate on Rebate Project where necessary – participating in the remediation, tactical and strategic project including review of :


  • Roles and responsibilities

  • Workflow processes

  • Agreement onboarding

  • Reconciliation controls

  • TA interaction

  • Produce rebate specific MI for management and quarterly board reports.

  • Assist on Strategic TPA Consolidation project on the Rebate TA transition:


  • Test onboarding and client setup

  • Plan and manage parallel run

  • Review client output

  • Working together with Finance, on project to automate Transfer agency payments; direct client payments.

  • Build strong relationships with third party suppliers, transfer agents and key internal stakeholders, specifically Distribution.

  • Review and maintain a strong control focused operating environment

  • Team efficiencies - enhance and develop existing processes and procedures for example controls and reporting:


  • Review possible query management tool; complete testing, streamline and roll out to the team.

  • Complete / build monthly / quarterly checklist for the team.

  • Implement oversight improvements including document procedures, process flows, task based checklists.

  • Rebate form automation with Transfer Agent

  • Review of current fund group list with Transfer Agent.

  • Client enhancements – based on requests received by distribution to improve the client experience – e.g. Rebate statements in Excel format (via Victor Buck portal service offering).

  • Carry out additional duties as assigned

Supervisory Responsibilities

  • None

Technical Skills and Qualifications

  • Educated to degree level or equivalent

  • Strong background and experience in outsourced TPAs preferably Transfer Agency

  • Excellent numeracy skills

  • Intermediate standard on Microsoft Word & Excel

  • Understanding of offshore and UK funds would be an advantageCompetencies Required

  • Excellent analytical skills with ability to interpret project tasks and consider impact on the funds and the clients

  • Ability to communicate clearly and concisely at all levels, with both internal and external parties

  • Good relationship building skills and great teammate

  • Ability to escalate issues when appropriate

  • Controls based approach

  • Attention to detail

  • Effective problem solver and solution orientated

  • Flexible, adaptable and ability to respond effectively to changing business needs

  • Good time management/Planning skills

Ongoing competence in the role to be assessed by:

  • Annual Performance Appraisal

  • Completion of all assigned Compliance trainingCompliance RequirementsAt a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this

  • Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.