Janus Henderson Investors Operations Business Analyst in London, United Kingdom
Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.
We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.
We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.
Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.
Corporate Title:Operations Business Analyst
Department:Global Operations, EMEA Fee Rebates and Distribution
Reporting Line: Operations Manager
Janus Henderson operates an outsourced operating model, in partnership with our Third Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients for example the Distribution and Investment teams. Operations also support numerous projects and operational changes and maintain best practice in operational processes.
Fund Operations oversees the outsourced Transfer Agency (TA) and Fund Administration.
Overview of the Role
Your role is business analysis and implementation of mainly Transfer Agency related projects related to the outsourced rebate and renewal commission functions within transfer agency for Janus Henderson Investors fund ranges domiciled in UK, Luxembourg and Ireland. This includes supporting Distribution operationally, specifically with respect to management and execution of fee rebates. The following fund types are supported: UK OEICs, UTs, SICAVs, Hedge, Irish UCITs and Investment Trusts.
Duties and Responsibilities
Perform business analysis and implementation of rebate and TA changes initiated by the Client, Distribution, Fund Operations, Regulatory Changes, and the TA
Represent the Rebate and TA team as part of working groups as subject matter expert
Work with various departments including Technology to successfully implement Rebate and TA changes
Work in conjunction with TA projects, ensuring new and ongoing change requests are completed timely according to team requirements and needs.
Detail operating models and ensure requirements are understood and delivered with a good handover to BAU
Build good relationships with TPA’s and internal departments
Design and produce monthly team MI including query stats
Assist and participate on Rebate Project where necessary – participating in the remediation, tactical and strategic project including review of :
Roles and responsibilities
Produce rebate specific MI for management and quarterly board reports.
Assist on Strategic TPA Consolidation project on the Rebate TA transition:
Test onboarding and client setup
Plan and manage parallel run
Review client output
Working together with Finance, on project to automate Transfer agency payments; direct client payments.
Build strong relationships with third party suppliers, transfer agents and key internal stakeholders, specifically Distribution.
Review and maintain a strong control focused operating environment
Team efficiencies - enhance and develop existing processes and procedures for example controls and reporting:
Review possible query management tool; complete testing, streamline and roll out to the team.
Complete / build monthly / quarterly checklist for the team.
Implement oversight improvements including document procedures, process flows, task based checklists.
Rebate form automation with Transfer Agent
Review of current fund group list with Transfer Agent.
Client enhancements – based on requests received by distribution to improve the client experience – e.g. Rebate statements in Excel format (via Victor Buck portal service offering).
Carry out additional duties as assigned
Technical Skills and Qualifications
Educated to degree level or equivalent
Strong background and experience in outsourced TPAs preferably Transfer Agency
Excellent numeracy skills
Intermediate standard on Microsoft Word & Excel
Understanding of offshore and UK funds would be an advantageCompetencies Required
Excellent analytical skills with ability to interpret project tasks and consider impact on the funds and the clients
Ability to communicate clearly and concisely at all levels, with both internal and external parties
Good relationship building skills and great teammate
Ability to escalate issues when appropriate
Controls based approach
Attention to detail
Effective problem solver and solution orientated
Flexible, adaptable and ability to respond effectively to changing business needs
Good time management/Planning skills
Ongoing competence in the role to be assessed by:
Annual Performance Appraisal
Completion of all assigned Compliance trainingCompliance RequirementsAt a minimum the role will require you to:
Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles
Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this
Understand and abide by all Janus Henderson policies applicable to your role, and ask for the support/guidance of the policy owner if you are unsure at any time
You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.
Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.