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Janus Henderson Investors Head of Digital Delivery in London, United Kingdom

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

Overview of the role

Responsible for managing global digital delivery team, which is responsible for updating and maintaining all of Janus Henderson’s public-facing websites and continues to evolve capabilities that assure JHI is state-of-the-art in its digital marketing. Ensures that digital delivery team maintains websites across countries and languages where content is compliant with local regulations, relevant, recent, and published accurately in a timely manner.

Duties and responsibilities

You will:

• Establish and manage a content management strategy for all websites – includes comprehensive intake, review, and approval workflow process

• Work with IT teams to request and prioritize enhancements to Content Management System, and will also be responsible for managing acceptance testing of those enhancements

• Document website system architecture, inter-dependencies between systems, and develop consistent change management procedures for website updates.

• Develop and communicate user training guides for end users to support a distributed content publishing model

• Manage relationships with various stakeholders across the company, including Marketing, Compliance, and IT

• Prioritize and coordinate activities related to the gathering, posting, and testing of content

• Manage external vendors to ensure timely development of website releases relating to the content management function

• Stay current with contemporary techniques in digital marketing and help ensure that JHI evolves its capabilities to remain highly competitive

• Establish and maintain digital delivery project roadmap for site updates and maintenance coordinating with global marketing teams and IT

• Manage and develop a team of digital content experts

• Carry out additional duties as assigned

Supervisory responsibilities

• Yes

Technical skills and qualifications

• Bachelor’s degree or equivalent, with academic credentials relevant to digital marketing preferred; significant experience working with Digital content

• Experience in mutual fund/financial services industry

• Experience working in a global organization is preferred

• Experience organizing and posting web content via a Content Management System (CMS); experience with WordPress preferred

• Knowledge of search engine optimization and web usability best practices, working knowledge of CSS and HTML

• Previous management experience preferred

Competencies required

In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

• Experiencing leading, managing, and coaching global teams

• IT project management experience, including the rollout of related applications through the Agile process

• Knowledge of current and evolving internet technologies

• Excellent attention to detail and accuracy

• Successful track record of delivering technology solutions on time, on budget and able to deliver results

• Strong experience developing user training

• Consensus builder and collaborator

• Excellent project management skills

• Ability to lead and/or influence cross-functional teams in a deadline-driven environment

• Ability to innovate and systematically improve process through automation

• Team player with excellent relationship management skills

• Ability to prioritize and work on multiple projects and deadlines at once

• Resourceful, pragmatic and solutions oriented

Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

• Annual performance appraisal

• Completion of all assigned compliance training

Compliance requirements

At a minimum the role will require you to:

• Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles

• Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required

• Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required

• You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.