Janus Henderson Investors Global Head of Infrastructure Technology & Client Services in London, United Kingdom
Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.
We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.
We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.
Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing assets from 27 offices globally and employing more than 2,000 staff.
Title: Global Head of Infrastructure Technology & Client Services
Overview of the Role
Act as regional lead to drive the evolution of the Infrastructure organization within Janus Henderson.
Align the infrastructure technology and client services organizations through trust and empowerment via a collaborative process to achieve common goals and shared consciousness. This role is a key leadership position within the Global Infrastructure organization and will be responsible for working with different parts of the enterprise to attain overall strategic alignment on service delivery. This role will be help fulfill our mission by bringing about your engineering and management experience to own and help our operational vision of end to end excellence through continuous improvement of the management, design, and function of our infrastructure environments to achieve speed of delivery, improved reliability, and enabling business agility.
Duties and Responsibilities
Data Center Services – Management and architecture planning of the compute and storage environments. Availability and integrity of Janus Henderson client data processing systems including core infrastructure applications
Architect data backup and business continuity plans/disaster recovery
Network Services – Intra / inter-Office and external network and connectivity configurations
Voice Services – Availability and capacity planning including vendor management.
Client Side Support Services – Oversight of designated Deskside and Client Technology support teams and provide best practice processes for internal and remote users
Remain current with technology advancements in order to proactively identify changes to systems and processes to meet new business requirements, reduce costs and improve infrastructure performance and security
Work with program management team to manage information technology infrastructure projects from inception to completion including regular status reporting, budgeting, technology testing and selection, contract management, implementation, service agreements, managing vendor relationships and invoice processing
Work with direct reports to implement projects, mitigate problems, and maintain the company’s IT infrastructure which spans globally in North America, Pan Asia, and EMEA in conjunction and collaboration with the Infrastructure leadership team, engineers, and IT technicians in each of the company’s remote offices
Effectively represent the IT Department to internal clients and to external vendors and business partners
In collaboration with peer infrastructure leaders and overall Global Head of IT Infrastructure and Architecture to develop, implement, and reinforce the compliance of effective policies, practices, and processes for all systems and technologies within the infrastructure portfolio
Stands up and leads cross-functional teams across IT to advance capabilities and support of our business areas
Guide teams through difficult challenges adopting, implementing and exercising incremental planning, practicing rituals and facilitating ceremonies implied with empirical and production methods
Continually reviews operational performance and employs continuous improvement opportunities
Understands current technologies and trends to determine appropriate solutions to meet business and technology needs and future plans
Provide senior leaders (both business and IT), stakeholders, and employees updates regarding progress, results, and feedback on projects and initiatives
Work in partnership with vendors to ensure current relationships are optimized to the maximum value and identify where future opportunities may exist
Managing budgets and plans to execute efficiently on the business objectives set forth
Head will have leadership, accountability and excellent team building and collaboration skills
Drive the prioritisation of business issues with systems support areas.
Strong research and organizational skills, to produce professional written reports and or material for presentations
Strong Microsoft Office skills, in particular Excel, Project, and Visio.
Ability to communicate effectively to both technical and non-technical colleagues and to management, including formal presentations
Implementation and team development planning for future services
Incident, Problem and Change management and vulnerability remediation
Play key role in strategy/roadmap of major initiatives– Office 365, Azure, MDM etc.
Design and implement automation tasks for endpoint standardisation and ensuring stability and optimization of processing and server environments
Embraces and employs the characteristics of leadership pipeline principles and expect the same of the leaders under their responsibility
Leads and supports growth and professional development of employees for both current and future technology and cultural competencies
Empowers infrastructure teams, removes impediments and fosters an inclusive team culture
Assesses, identifies and implements improvements in IT to reduce barriers to progress our productivity
Explores and assesses new and emerging technologies to advance the capabilities of the organization to support new and future investments.
Supervises team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management
Supervises a global team which maintains regional differences and works to utilize that global presence to achieve work life balance
Motivates, guides, and mentors team members to exceed goals and creates a positive environment
Advises management in hiring and termination decisions when necessary
Develops team members on company standards, customer service, and job duties
Oversees work quality and verifies satisfactory meeting of company and regulation standards
Works with peer leaders and senior management to set and evaluate projects, and overall goals
Strictly adheres to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary
Connects with customers and develops strong relationships to encourage repeat visitation
Creates an atmosphere centered on delivering superior customer service
Maintains strong working knowledge of company products and services, and offers technical support and information to team members
Audits and oversees strategic goals, employee development, and business development records and statistic
Technical Skills and Qualifications
Strong knowledge in technical analysis of business processes, workflow and modeling
Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into technical and operational requirements
Ability to analyse high-level requirements and translate these to overall detailed system-level design to be used for architectural design, cost / benefit analysis, and solution development
Excellent communication skills, both written and verbal.
Familiarity with financial instruments and various asset types desired (e.g. equities, bonds, options, swaps, etc.)
Excellent communication, presentation, influencing, and reasoning skills, demonstrating the ability to communicate information technology concepts to non-technology personnel
Experience analyzing existing systems environment to determine applicability, benefits, and drawbacks in support of new requirements
Strong abstraction, organization and simplification skills
Recognizes the importance of superior quality in providing a competitive edge
Skilled at analyzing and mapping complex processes
Knowledge of project management methodologies and facilitation techniques in order to lead efforts as necessary
Experience working with various types of service vendors in the Asset Management industries
Experience working in a matrix and/or outsourced environment
Knowledge of the Asset Management industry and related computer applications and business procedures
Strong interpersonal skills, with all levels of management, staff, outside vendors, contractors, and consultants
Working knowledge of prevalent PC operating systems, networks, tools
Significant experience in infrastructure technology or systems analysis
Substantial experience evaluating infrastructure products and services
Some experience in the Asset Management industry preferred
Understanding of financial instruments
Bachelor’s Degree or equivalent experience is required.
Ongoing competence in the role to be assessed by:
Annual Performance Appraisal
Completion of all assigned Compliance training
Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.