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Janus Henderson Investors Client & Product Implementation Mgr in London, United Kingdom

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

The department

Janus Henderson operates an outsourced model in partnership with our Third-Party Administrators (TPA). The primary focus of the Operations team is the oversight and management of the TPAs as well as supporting internal clients (for example the Distribution and Investment teams). Operations also support numerous projects and operational changes to maintain best practice operational processes.

Overview of the role

The main purpose of the role is to:

  • Support Janus Henderson’s Business by pro-actively project managing and setting up the operational & implementational aspects of JHI product and Institutional client events such as client launches & onboarding, Product launches, in-specie transactions, client terminations, fund closures, mandate changes, restructures, mergers, product changes and change of custody event

  • Carry out multiple events simultaneously including complex non-standard events. Scope is global institutional client mandates and JHIs global product fund range

  • Facilitate further growth and evolution by embracing business change

    Duties and responsibilities

    You will:

  • Pro-actively coordinate the implementation and the operational end to end planning and set up applying a centralized control and co-ordination function.

  • Project manage and lead the operational aspects and implementation of inter alia client launches & onboarding, product launches, client terminations, fund closures, product changes, mandate changes, restructures, in-specie transfers, change of custody events or operational transitions.

  • Work closely with relevant external 3rd party service providers to ensure a successful implementation service and outcome and that a best service is delivered

  • Construct, apply and oversee full end to end transition plans and runbooks

  • Be responsible for accurate set up instruction to multiple parties and perform oversight and pre live checks as well as post event management

  • Apply effective communication ensuring all parties (internal/external/client) are kept up to date with the event, implementation, plan, status and developments.

  • Constantly monitor an event ensuring any problems or risks are identified swiftly and dealt with appropriately, and that TCF principles are considered.

  • Be responsible for the ownership of all aspects of the implementation

  • Plan and implement value adding processes to enhance the team’s capability and deliver high performance.

  • Strive to exceed our clients’ expectations, using formal project principles, effective processes and robust controls to deliver a professional service

  • Deliver effective event advice and solutions to the Business.

  • Develop awareness and understanding of current industry regulation, product trends and best practice for Transitions.

  • Operate detailed and accurate checklists, event folders, event runbooks & plans, processes and procedures and ensure sign off from relevant parties throughout the process.

  • Facilitate and lead meetings with key stakeholders to ensure all aspects of the event are considered and covered. Ensure minutes and action logs are documented and sent out post meetings.

  • Be a point of escalation for query resolution from any other business areas.

  • Escalate to management when relevant.

  • Build and maintain both internal and external relationships.

  • Focus on critical timelines across all types of event and manage appropriately, operating a “think out of the box” approach.

  • Coordinate post implementation reviews and ensure any lessons learned are documented, implemented and followed up.

  • Contribute towards measurement and feedback mechanisms to monitor and evaluate the effectiveness of the team.

  • Develop and report appropriate reports and management information for Fund Managers, Product Development and Senior Management.

  • Cross cover training across the team and stepping in to cover when colleagues are on holiday.

  • Any other ad-hoc transition and product support business.

    Supervisory responsibilities

  • No

    Technical skills and qualifications

  • At least 5 years’ experience in transitions, investment operations and/or a client servicing role

  • Detailed knowledge and understanding of the transition process and potential areas for errors and risk

  • Abe to operate at a detailed level in a preventative role to avoid errors and have the confidence and skill set to interact with all parties.

    Competencies required

    In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:

  • Good interpersonal, leadership and influencing skills

  • Excellent organizational skills

  • Ability to understand the detail but also able to take a big picture approach.

  • Strong relationship skills particularly for coordination with the Henderson outsourced administrator.

  • Problem solving skills

  • Proactive, has drive and energy and is solution orientated

  • Desire and commitment to “make a difference”

  • Sensitivity to business needs & requirements

    Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:

  • Annual performance appraisal

  • Completion of all assigned compliance training

  • Annual attestation (Knowledge and Competence in-scope roles only)

    Compliance requirements

    At a minimum the role will require you to:

  • Place the interest of Janus Henderson’s Clients first, act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if additional guidance is required

  • Understand and abide by all Janus Henderson policies applicable to your role, and seek support/guidance of the policy owner guidance when required

  • You are ultimately accountable for your actions and responsible for seeking further information on any or all of the above as necessary.

    Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

    All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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