Job Information
Janus Henderson Investors Sr Manager, Fund Services in Denver, Colorado
Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
Provide leadership to the Transfer Agency team that provides world-class client service to clients that invest in Janus Henderson US mutual funds
Provide management/direction to managers and supporting staff for one or more specific function(s) or work group within the Transfer Agency department (e.g., direct servicing call center, client services transaction processing)
Oversee team managers and supervisors in the planning and monitoring of daily activities to ensure all functions are performed on a timely basis and meet quality and productivity standards. Communicate trends to senior management
Consult with key stakeholders and execute on the development and implementation of new policies and procedures, workflow approaches and methods
Work closely with relevant Third-Party Administrators (TPAs)and JHI staff ensuring that the levels of oversight and monitoring of controls/processes are set and performed to the required levels
Manage all phases and coordinate all responsibilities of projects for functional area(s)
Establish unit goals and decides on courses of action to achieve these goals. Develop policies and procedures consistent with departmental and corporate strategies
Develop and coordinate departmental budget and staffing recommendations based on relevant information to ensure cost effective operations
Provide coverage for the Head of Transfer Agency as needed, includes representing JHI as needed in industry forums (potential travel requirements)
Carry out other duties as assigned
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Must have skills:
6-8 years progressive management experience in customer service/client focused role required
Proven track record of managing and implementing effective operational change
Ability to quickly create and maintain positive/productive working relationships with staff, clients, and peers from other internal departments: build wide and effective network of contacts. Work with these departments to identify problems and present potential solutions
Take ownership and accountability for actions, projects and/or people. Make decisions based on sound reasoning and considered risks
Ability to resolve complex client/stakeholder issues positively and professionally
Professional communication skills (verbal and written); includes presenting and/or leading facilitation in group settings
Ability to effectively prioritize resources and operate in an environment with shifting priorities, high work volumes, tight deadlines, and high accuracy standards
FINRA Series 6, 63, and 26 (Principal) licensed – (26 must be obtained within 6 months)
Nice to have skills:
Understanding of relevant US open end mutual fund regulation and its application to fund shareholder transactions and transfer agency activities
5 years financial services experience or equivalent preferred
Thorough knowledge of company Janus Henderson Investors products and mutual funds
Intermediate to advanced knowledge of MS Office suite (Word, Excel, PowerPoint)
Supervisory responsibilities
Yes
Potential for growth
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com
Compensation information
The base salary range for this position is $130,000 - $140,000. This range is estimated for this role. Actual pay may be different. This position will be posted until April 20, 2024.
Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (https://www.janushenderson.com/careers/) .
Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.